Polestar 2 Windshield Woes, Part 2

Last time I wrote about my windshield getting a chip and a subsequent crack. This past Thursday I had the appointment to get the windshield replaced and here's how it went.

I dropped the car off at Safelite around 8:30am and after turning down their offer to replace the wipers (the P2, with the sprayers mounted on the wiper arms, needs special wiper blades and it felt like it wasn’t worth the added complication), I gave them the instructions to slide off the A pillar covers (as recommended by at least one reader) rather than try to pry them off. My son brought me back home.

My P2 waiting in the Safelite parking lot for its turn.

I then waited. They didn’t touch my car until about 3pm when I happened to check the app and saw that it was unlocked with several doors open. Shortly after that I got an automated text telling me that the “replacement service” had started.

About 4pm I got a phone call. The fellow on the phone told me that the windshield was successfully installed and the camera was currently being calibrated, but there was a problem.

The replacement window they received had a defect in it that they did not notice until after it was installed. There is a slight scuff/abrasion on the inside of the window below the mirror area. He said they would want to order a new one and replace it again (free of charge, of course).

He also said this window had to be installed for about a week in order to set enough so that it could be removed without making a mess. Apparently the sealant needs time to cure.

After picking up the car (just before they closed at 5pm), we tried to schedule an appointment, but their computer system would not let him schedule a warranty replacement the same day as the installation. He told me he would call me on Friday to schedule something.

This scuff on the window is certainly noticeable, but it is far less obtrusive than the chip/crack was. I can feel the scuff with my fingernail, although visually it looks more like a permanent smudge.

Due to reflections, I’ve not been able to get a photo that shows this scuff.

Unfortunately I did not get a call on Friday, so I had to call them back myself to schedule something for next week.

Otherwise the replacement went smoothly enough, I guess. I would have rather they hadn’t waited until the end of the day to start the work, but it all came together in the end. They also thanked me for the A pillar trim removal advice, which they claim worked well. When I checked the A pillar trims myself, they seemed to be on securely and I didn’t notice any rattle on the subsequent (short) highway ride home.

Of course, I’ll have to go through this all again in another week before everything is all properly finished. Still, I was happy to see that they were able to get a Polestar 2 windshield without any trouble, even if it did have that defect. Hopefully the new one arrives in better condition!

The total invoice cost for this replacement window (with tax) was $982.93. I only had to pay my insurance deductible, though.

Relevant part of the invoice, should it prove helpful for anyone.